Shipping & Delivery

1. MugaSilk delivers to all the major cities and towns within India. However, we advise you to use the ‘Check Pin code For Delivery’ option available on each product’s page and verify whether your delivery pin code is covered before proceeding to purchase an item.

2. We also ship to international locations. For shipping to international locations, you may add items to your shopping cart and then contact support via email at support@mugasilk.com or call us at +91 7002310280. You may also email us at support@mugasilk.com . with details of the specific items you are interested in with quantities. We would then get back to you with shipping costs and a payment link.You may use any international Visa/Amex/Mastercard credit card to make the payment.

4. Free shipping is applicable if the total order value is Rs 499 or more. For individual items priced below Rs 499 you will see the note “Free shipping not applicable for this item” on the product page. However, once the total order value of your shopping cart is Rs 499 or more, shipping costs will be automatically waived off. You can verify this by viewing your Shopping Cart.

5. For orders of value less than Rs 499 there may be an additional delivery fee of Rs 50 per order.

6. In case you book multiple items in one order, Mugasilk Team would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics’ issues. If you purchase multiple Products in single transaction, then all the Products would be dispatched to a single shipping address given by you. If you wish to ship Products to different addresses, then you should book the orders separately based on the delivery addresses.

7. Events beyond our reasonable control – MugaSilk will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

Free shipping is valid only for shipping within India.

Cancellations

1. Cancellation by Customer:

(a) Orders can be cancelled any time before an item has been dispatched from the supplier. Once the status of an item changes to “Order Confirmed”, a cancellation is no longer permitted on that item. You will also receive an SMS and Email on your registered mobile number and email address once an order is confirmed.

(b) In case of requests for order cancellations, MugaSilk reserves the right to accept or reject requests for order cancellations for any reason whatsoever.

(c) Once your order cancellation request is approved by MugaSilk, the refund process will be initiated as per the Returns & Refunds Policy section below.

2. Cancellation by MugaSilk:

(a) There may be certain orders that MugaSilk is unable to accept and must cancel. MugaSilk reserves the right, at MugaSilk’s sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in your order being cancelled include, without limitation, non-availability of the product or quantities ordered by you, non-availability of the service, inaccuracies or errors in pricing information.

(b) MugaSilk may also require additional verifications or information before accepting any order. MugaSilk will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

(c) If your order is cancelled, the refund process will be initiated as per the Returns & Refunds Policy section below.

(d) MugaSilk reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by MugaSilk as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive:

i.     Products ordered are not for self-consumption but for commercial resale

ii.     Multiple orders placed for same product at the same address

iii.    Bulk quantity of the same product ordered

iv.    Invalid address given in order details

v.   Any malpractice used to place the order

Returns & Refunds

1. In the event you receive a damaged/defective product or a product that does not comply with the specifications as per your original order, you can initiate a return by clicking the “Return Items” button in the Orders section of My Account. Fill out the required details correctly in the form and then click “Submit Return Request”.

2. Items can be returned within 7 days of delivery of the item. The “Return Items” button will not be available in the Orders section of My Account after 7 days of delivery of the item to you.

3. Upon receiving your return request, MugaSilk shall verify the authenticity and the nature of the complaint and if MugaSilk Team is convinced that the complaint is genuine, MugaSilk will initiate either a replacement or a refund depending on the option that you selected on the Returns form. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, MugaSilk reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by MugaSilk in this regard.

For Category Modi Gamcha Only Replacement will be provided.

4. Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, we request you to refuse to accept delivery and inform MugaSilk at the earliest. The return process of the product may be restricted by MugaSilk depending on the nature and category of the product.

5. In order to return any products sold through the Website, You are required to comply with the mentioned conditions below:

(a) Please notify MugaSilk of receipt of a damaged or defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, MugaSilk shall not be held liable for the failure to replace the order;

(b) Products should be unused;

(c) MugaSilk will arrange pick-up of the damaged/defective product through its own logistics partner;

(d) Products should be returned in their original packaging along with the original price tags, labels, barcodes and invoices etc.;

(e) It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;

(f) The returned products are subject to verification and checks by MugaSilk in order to determine the legitimacy of the complaint/ return.

6. In the event the return of a product is duly accepted by MugaSilk, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you. Refund will be processed based on the mode of payment and MugaSilk or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts or provide you with a cheque in this regard. Refunds will be subject to the following:

(a) Orders paid online will be refunded within 5-21 working days through the online account or via cheque, depending on the then current circumstances as determined by MugaSilk.

(b) If the original payment method you used to make the payment (credit/ debit card) is no longer valid, we’ll issue the refund through a demand draft. When we receive a payment failure notice from your bank, we will send you an e-mail asking you to call us. When you call us back, we will collect your name and the address where you want the demand draft to be sent, and proceed with the refund.

7. Our brand new product Modi Gamusa (Gamcha) is a exceptional product and we are accepting return of this particular product only if it is damaged at the time of delivery.